October 2008 - Effective Coaching
"You can't coach attitude, you can only demonstrate it."
Supervisors and managers underestimate how their attitude and behavior influences people who report to them. I truly believe that the most important role a supervisor or manager has is to create and manage a work environment that enables people to be a success in their jobs in order for their organization to compete successfully, make a profit and/or provide exemplary service to customers.
As a coach for your team, if you want your team to:
• be effective listeners and problem-solvers, then demonstrate it.
• know the importance of learning from one’s mistakes, then model it.
• raise questions about policies, procedures, and the “way we do things” around here, then ask the questions.
• be excited about their work, then show it.
Being an effective coach begins with yourself. If you don’t like the behaviors you’re seeing in your team, hold up a mirror and take a serious look at yourself. Ask, “Am I demonstrating the behaviors I have a concern about with my team?” If so, then start with changing yourself and demonstrate the behaviors you want to model in addressing the team members’ behaviors.
Coaching is hard work, but can be extremely rewarding. Are you willing to do what it takes to be the BEST COACH your team has ever had?